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Pune: IT services firm Tech Mahindra said on Monday that it is collaborating with, a total experience automation platform to bolster enterprise customer experiences with conversational Artificial Intelligence (AI).

As part of the partnership, Tech Mahindra and will work towards developing next-gen conversational-AI solutions to elevate omnichannel capabilities such as Enterprise Resource Planning (ERP), Human Resources Management System (HRMS), Supply Chain Management (SCM), and Customer Relationship Management (CRM). These implementations will help reduce costs, optimize resources, improve response time, and provide intelligent insights to enterprises across the globe, serving key industry verticals such as telecommunications, media & entertainment, energy & utilities, automotive, healthcare, retail, and manufacturing.

“As organizations across the globe are shifting from transactional to conversational business model, we believe that conversational CX and EX solutions will revolutionize the way they do business,” said Birendra Sen, Head, Business Process Services, Tech Mahindra.

This partnership will enable enterprises to provide personalized experiences to customers and employees. “With our joint offerings, we aim to redefine how enterprises connect with their customers, employees and vendors,” said Raghu Ravinutala, CEO and Co-Founder,

The joint offering will support a diverse set of solutions across a variety of platforms including, conversational chatbots and voice bots for live chat, email support, and ticket management.